Getting lab work done
Do I need an appointment to get lab work done?
Most laboratory test collections do not require an appointment. Please contact your preferred Patient Service Center for any laboratory testing requiring timed collection or call Customer Service at 800.633.4757 option 2 with any questions you may have.
Where are you located, and what are your hours?
Information regarding our Patient Service Center locations and hours of operation can be found on our Locations page
What insurance plans do you accept?
All of our insurance providers are available here, please note that insurance providers do vary depending on location.
What do I need to bring to have lab testing done?
All you need to bring in with you is your laboratory order from your healthcare provider, valid identification and an insurance card.
How long do I have to go without eating for a fasting test?
Sometimes special preparation is necessary to improve the accuracy of laboratory testing. This may involve:
- Fasting (not eating any or certain foods) for several hours or overnight and possibly even avoiding coffee with cream/sugar until after laboratory testing has been performed.
- Drinking more or less water than usual.
- Avoiding certain medications or vitamin and herbal supplements prior to testing.
It is important to consult with your provider about the medications you are currently taking, including supplements and other over-the-counter medications, before making any changes to your routine prior to having laboratory tests performed.
How do I get a copy of my results?
Laboratory results can be obtained by filling out a patient records request form at the Patient Service Center. More detailed instructions are provided under the Records Request page, by calling the Patient Records department at 844.280.8484 or at [email protected].
Billing questions
How do I pay for my lab testing?
Patients can pay at the time of service or pay online once the statement is received in the mail. Patients paying the bill in full at the time of service may get their bill discounted.
I do not have insurance. Do I have to pay upfront, or can I be billed?
We will bill you. However if you pay for your tests at the time of service, you may be eligible for a discounted fee schedule.
My insurance/physician told me that my testing will require prior authorization. What is that?
Prior authorization is a process used by many insurance companies to determine if a procedure, service, or medication will be covered.
Learn more about Prior Authorization here.
I have a bill from CPL. How can I pay that?
Our bills can be paid online or over the phone, click here to pay your bill online or contact us at 800.411.2762 or 844.395.6040