Healthcare provider orders testing and lab begins processing the sample.
Patient chooses preferred payment method: insurance or payment at time of service.
Prior authorization is performed if needed, and claims are filed with the insurance company.
An invoice will be issued according to the payment method selected.
How do I pay for my lab testing?
Patients paying the bill in full at a patient service center at the time of service may be eligible for a discount. Alternatively, patients can pay online or by phone at 800.411.2762 or 844.395.6040 once the statement is received in the mail.
Why have I received a bill from Clinical Pathology Laboratories (CPL)?
The CPL invoice/bill you have received is for laboratory testing ordered by your healthcare provider. Your healthcare provider has chosen to send your specimen to CPL for testing. For your convenience, CPL will provide notice of why you have received a bill.
Common reasons patients may have additional financial responsibility include the following:
- The insurance carrier has denied a claim per plan benefits.
- Incomplete or incorrect information was received; updated insurance or personal information may be required.
- The insurance carrier processed the claim and applied the balance to your copay, coinsurance, or deductible.
Please call CPL’s Billing Department at 800.411.2762 or 844.395.6040 to discuss your laboratory bill or to update insurance information.
I do not have insurance. Do I have to pay upfront or can I be billed?
We will bill you. However if you pay for your tests at the time of service, you may be eligible for a discounted fee schedule.