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Billing Process

Test Order   

Healthcare provider orders testing and lab begins processing the sample.

Payment Method   

Patient chooses preferred payment method: insurance or payment at time of service.

Prior Authorization  

Prior authorization is performed if needed, and claims are filed with the insurance company.

Patient Invoice   

An invoice will be issued according to the payment method selected.

Billing FAQs

Patients paying the bill in full at a patient service center at the time of service may be eligible for a discount. Alternatively, patients can pay online  or by phone at 800.411.2762 or 844.395.6040 once the statement is received in the mail. 

The CPL invoice/bill you have received is for laboratory testing ordered by your healthcare provider. Your healthcare provider has chosen to send your specimen to CPL for testing. For your convenience, CPL will provide notice of why you have received a bill. 

Common reasons patients may have additional financial responsibility include the following:

  • The insurance carrier has denied a claim per plan benefits.
  • Incomplete or incorrect information was received; updated insurance or personal information may be required.
  • The insurance carrier processed the claim and applied the balance to your copay, coinsurance, or deductible.

Please call CPL’s Billing Department at 800.411.2762 or 844.395.6040 to discuss your laboratory bill or to update insurance information.

We will bill you. However if you pay for your tests at the time of service, you may be eligible for a discounted fee schedule.

Prior authorization is a process used by many insurance companies to determine if a procedure, service, or medication will be covered. 

Learn more about  Prior Authorization here.