Patient Portal & Records Requests

To promote security and maintain patient confidentiality, Clinical Pathology Laboratories' (CPL) policy is to review each record request to confirm the identity of the requestor and the right to access the records. You may request access to your records through CPL's Patient Portal or via document delivery as below:

SonicMyAccess™

SonicMyAccess™ is a simple to use and robust tool to save you time and help you understand your test results.  The online application provides interactive graphs, educational content and personalized engagement tools to help you gain insights into your overall health and improve health outcomes.

SonicMyAccess™

Frequently Asked Questions

How do I create my personal profile?

When you login for the first time, you are asked to set up your account and create your profile. To view your current profile and make any changes, click on your name in the blue header at the top of the page and select Profile from the dropdown menu. Here, you can click on the listed categories and update the information in the fields provided.
 

How long after my testing do I have to wait in order to see my results in my account?

  • Depending on your lab or physician, this can vary. Once you've had your blood drawn or other sample collected, the lab will analyze the sample and send the results to your physician. After results are processed, availability will be as follows for testing performed at Clinical Pathology Laboratories:
    • Common Testing (e.g. Clinical Lab): 3 business days
    • Complex Testing (e.g. Anatomic Pathology): 7 business days
  • Please note final results can take up to two weeks depending on the test(s) that was done. Please note that certain testing may take longer.  Once your results are released, we will send you an email as soon as they are available.

 

Which tests or what type of tests can I see my results for in my account?

 

Your account allows you to see most of your blood and urine lab tests in the enhanced views on the Trends, Get Smart, and My Labs pages. You can view the results for all of your lab tests in their original lab reports by going to the My Labs tab at the top of the page. Once you are in My Labs, you can click on the Result Options Menu at the upper right-hand side of the page. From the drop down, click on View Lab Reports. Here, you will see your lab reports arranged by date, with your most recent lab report appearing at the top. You can click on the calendar icon at the left of each lab report listing to open a PDF view of your original lab report.
 

Can I print out my lab reports?

Yes, once you have opened a lab report in PDF view (see previous question), you can print the report just like you would with any other PDF file.
 

If I have questions or concerns about my account, whom do I contact?

If you have any questions or concerns about your account, you can select Contact Us from the drop down menu under your name in the blue header at the top of the page. Here, you can contact us by submitting a message in the form provided or by sending an email to clienthelpdesk@cpllabs.com.
 

Can I see my previous lab results performed at different labs with a single SonicMyAccess account?

No, you will only see historical results that were performed by Clinical Pathology Laboratories. To view results from other Sonic Healthcare Clinical Laboratories located throughout the United States you will need to log into your account from the SonicMyAccess page specific to the location.  Sonic Healthcare Clinical Laboratory locations include: American Esoteric Laboratories (AEL), Clinical Pathology Laboratories (CPL), East side Clinical Laboratory, Pathology Laboratories, Sunrise Medical Laboratories, and WestPac Labs. 
 

Do I have to register again to access my results if I move to another laboratory of Sonic Healthcare?

No, you only have to register once with SonicMyAccess™ regardless of the local Sonic Healthcare service laboratory provider.  However, you will need to access the SonicMyAccess site specific to the laboratory that performed the testing.
 

Is all of my health information and data secure within my account?

Yes, all of your health information and data is secure within your account. We have taken the strictest security measures and follow all HIPAA guidelines to ensure that all of your health information and data is secure and private.
 

Where can I find out more about the technology that protects my health information and data?

You can find out more via:

Patient Portal Registration:

Complete and submit the Record Request (RR) Form along with proper identification via email, fax or mail.  If this option is selected, an email address must be provided.

Call 844.280.8484 to speak with one of our dedicated patient record specialists who can answer additional questions or assist with completing the Record Request (RR) form.

 

Once you register for our portal, you will receive an email to the address provided.  The email will direct you to the portal website at https://patient.cpllabs.com to complete registration.  Once registered, the portal provides links to the last two years of laboratory reports. Recent lab work is available 72 hours after all tests are completed and the report is final. Any future laboratory testing will be available without further re-registration barring any issues with identification.

Patient Portal

 

Records Request

  • Complete and submit the Record Request (RR) Form along with proper identification, see Record Request Form instruction page for a list of acceptable forms of identification
  • Provide an email address if the delivery option email is chosen
  • Provide a fax number if delivery option fax is chosen
  • Provide mailing address if delivery option mail is chosen

 

Call 844.280.8484 to speak with one of our dedicated patient record specialists who can answer additional questions or assist with completing the Record Request (RR) form.

 

Appropriate medical expertise is required for the correct interpretation of clinical laboratory results and is not available from laboratory personnel. Action should not be taken based on test results without first discussing them with your healthcare provider.

Request Records

 

 

Appropriate medical expertise is required for the correct interpretation of clinical laboratory results and is not available from laboratory personnel. Action should not be taken based on test results without first discussing them with your healthcare provider.