Billing Inquiries

To make our lab services easier to use we now offer a secure online payment service.

If you wish to pay your bill online we accept Visa, MasterCard, Discover and American Express.

Our payment portal is different for clients and for patients, please pick the most appropriate option, for your convenience please have your zip code and account number ready.

 

Please refer to website listed on your patient statement for payments.  We do not use any third party payment sites such as www.doxo.com as these could result in additional fees to our patients.

Frequently Asked Billing Questions

The CPL invoice/bill you have received is for laboratory testing ordered by your healthcare provider. Your healthcare provider has chosen to send your specimen to CPL for testing. For your convenience, CPL will provide notice of why you have received a bill. 

Common reasons patients may have additional financial responsibility include the following:

  • The insurance carrier has denied a claim per plan benefits.
  • Incomplete or incorrect information was received; updated insurance or personal information may be required.
  • The insurance carrier processed the claim and applied the balance to your copay, coinsurance or deductible.

Please call CPL’s Billing Department at 800.411.2762 or 844.395.6040 to discuss your laboratory bill or to update insurance information.

An EOB is a claim statement sent whenever you use your health plan for services from our laboratory. The EOB will show how your benefits cover the cost of your service and is not a bill. A CPL invoice/bill is the portion of an amount that was not covered or eligible for payment under your insurance plan.

CPL will bill the policyholder for payment of co-insurance or deductibles incurred for covered services provided to covered dependents.

Out-of-network indicates your laboratory does not have a contract with your health insurance. You have a choice in selecting a laboratory to provide diagnostic testing that is in-network with your health insurance carrier. Remaining in-network will help to reduce your out-of-pocket expenses.

In some instances, laboratory results of a screening test may indicate the need for further study. Examples of these reflex tests include determination of the antibiotic sensitivity of bacteria that are identified in culture specimens and determination of an enzyme immunoassay test for HIV when an antibody test for the virus is present in a sample of body fluids.

 

Contact Billing Team

P : 800.411.2762
T : 844.395.6040
E : cplbilling@cpllabs.com